Reservations Agent (Russian speaking)

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels

- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings

- Accurately record all required reservation information in our Property Management System

- Upsell room types and additional services to maximize revenue while meeting guest needs

- Provide detailed information about our property, amenities, and local attractions in Phu Quoc

- Collaborate with other departments to ensure guest requests and special requirements are met

- Handle changes, cancellations, and special requests with a customer-centric approach

- Maintain up-to-date knowledge of room availability, rates, and promotional offers

- Assist in resolving customer complaints and concerns in a timely and professional manner

- Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

- Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry

- Excellent command of English; knowledge of additional languages is a plus

- Professional telephone etiquette and strong written communication skills

- Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications

- Typing skills of approximately 40 words per minute

- Detail-oriented with the ability to multitask in a fast-paced environment

- Strong problem-solving skills and ability to make decisions independently

- Flexible availability to work various shifts, including weekends and holidays

- Customer-focused mindset with a passion for delivering exceptional service

- Knowledge of Phu Quoc's attractions and services is highly beneficial

- Familiarity with Vietnamese culture and customs is a plus

- Ability to work collaboratively in a team environment

- Strong organizational skills and attention to detail

Additional Information

What awaits you...

- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

- The ability to challenge the norm and work in an environment that is both creative and rewarding.

- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.

- A competitive package and plenty of development opportunities.