Front Office Supervisor (Russian-Speaking)

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.

- Lead and motivate the front office team, fostering a collaborative and customer-focused environment

- Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery

- Coach and develop team members, sharing knowledge and best practices

- Handle guest complaints and concerns promptly and professionally

- Make decisive operational decisions to maintain service standards

- Manage shift registrations, administration, and evaluations

- Liaise with other departments to ensure seamless guest experiences

- Identify areas for improvement and implement innovative solutions

- Monitor and contribute to the department's performance goals

- Maintain a welcoming and organised front desk area

Qualifications

- Minimum of 3 years' experience in a front office role within the hospitality industry

- Proven leadership and coaching abilities

- Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud

- Excellent communication and interpersonal skills

- Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends

- Strong administrative and organisational skills

- Proficiency in multitasking and working accurately under pressure

- Problem-solving skills with a proactive approach to guest satisfaction

- Fluency in English; additional language skills, particularly Vietnamese, are highly desirable

- Hospitality or tourism-related qualifications are advantageous

- Demonstrated ability to remain calm and professional in high-pressure situations

- Enthusiasm for delivering exceptional guest experiences in a tropical resort setting

Additional Information

What awaits you...

- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

- The ability to challenge the norm and work in an environment that is both creative and rewarding.

- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.

- A competitive package and plenty of development opportunities.