Housekeeping Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Phu Quoc, Vietnam. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

- Oversee and coordinate the daily operations of the housekeeping department

- Allocate duties and create work schedules for room attendants and other housekeeping staff

- Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards

- Train and mentor new housekeeping staff members

- Manage inventory of cleaning supplies and equipment

- Implement and maintain health and safety procedures

- Respond promptly to guest requests and concerns

- Collaborate with other departments to ensure smooth hotel operations

- Monitor and evaluate staff performance, providing feedback and support as needed

- Assist in developing and implementing housekeeping policies and procedures

- Ensure proper handling of lost and found items

- Participate in regular management meetings to discuss departmental performance and improvements

Qualifications

- Minimum of 3 years' experience in housekeeping, preferably in a luxury high volume hotel or resort setting

- Previous pre-opening experience an advantage

- Proven supervisory experience in the hospitality industry

- Exceptional attention to detail and high standards of cleanliness

- Strong leadership and team motivation skills

- Excellent communication abilities in English, both written and verbal

- Proficiency in coordinating multiple tasks and prioritising workload

- In-depth knowledge of cleaning products, techniques, and equipment

- Understanding of health and safety regulations in the hospitality industry

- Ability to work autonomously and make decisions independently

- Computer literacy, including proficiency in Microsoft Office suite

- Flexible approach to work hours, including weekends and holidays as required

- Physical stamina to perform hands-on cleaning tasks when necessary

- Customer-focused mindset with a commitment to guest satisfaction

- Ability to remain calm and professional under pressure

Additional Information

What awaits you...

- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

- The ability to challenge the norm and work in an environment that is both creative and rewarding.

- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.

- A competitive package and plenty of development opportunities.